Communication Skills
About the course
By the end of this course, you should be able to:
- Understand communication problems in daily life
- Know the effective communication process
- Understand communication principles through 3Vs model
- Understand adaptive selling process
- Understand different social styles
- Learn how to sell to each social style
Course contents
- Communication Skills Principles
- Verbal Vs. Nonverbal communication ‘
- Social styles
- Selling to different social styles
- Call process with different social styles
Program Content
Session 1
-
Buyer’s persona
16:11
Session 2
Session 3
Session 4
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